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Administrative Support Sr

Service Experts
Req ID:
Location Name:
Stallion - Service Experts
Location Address:
1641 Delmar Dr, Folcroft, PA 19032

Why You Should Join the Service Experts Team?

Our team consists of the very best; we believe in doing what is right for our customers and our employees. We provide our employees with the training, support and an opportunity for unlimited professional growth. Join us and become an EXPERT!

Service Experts Company Perks and Benefits for YOU

Generous PTO provided

  • 20 paid days off within your first year of employment (vacation & national holidays)
  • 25 paid days off after your 2nd year of employment
  • No layoffs during “Slow Season” – due to our extensive customer base, you will never have to worry about not being able to provide for your family year-round
  • Ready to get out of your work truck? We have ample advancement and career-growth opportunities available across the U.S.
  • Hold on to your more of your paycheck with Company-sponsored Medical, Dental, and Vision Insurance programs
  • We provided wellness program options for free employee medical
  • Company-provided smart phone, tablet, uniform plan, and tool replacement program
  • We’ll make you better at what you do with our internal Training Academy
  • Best-in-class 401(k) Retirement Savings Plan with attractive company matching contributions
  • Company-paid employee Life Insurance with options for YOU and your Family!
  • Short-term and Long-term disability insurance options that will protect you and your family if you are unable to work
  • Supplemental benefit programs such as: Legal advice, pet insurance, and health advocacy programs

 Come join the BEST and the BIGGEST team in HVAC: Service Experts Heating, Air Conditioning, & Plumbing! 

Position Summary:
The Senior Administrative Support is responsible for monitoring the activities of multiple Administrative Supports. Trains, mentors and coaches other Administrative Support and ensures that work produced meets product/service standards and exceeds quality standards. Provides general administrative and clerical support to the location following standardized processes and procedures. Utilizes various computerized systems and software to perform tasks. Variation in tasks is contingent on the size and staffing level of the location. Work is performed under general supervision with latitude for limited decision making.

Key Responsibilities:

  • Answers telephone and assists call or routes call to appropriate person. Sorts and opens mails,
    orders office supplies, and maintains files.
  • Disburses cash from Petty Cash Fund, collects receipts and other required documentation for use of
    petty cash, reconciles cash expenditures to balance fund monthly, and submits required
    documentation to Accounts Payable for replenishment of fund.
  • Removes payments and documents from Lock Bock, enters required information in cash log,
    completes deposit slip and deposits funds in bank, and faxes/emails deposit information and receipt
    to designated person.
  • As requested or from approved list, enters required information into designated system in order to
    create Purchase Orders.
  • Obtains management approval of purchase order and routes/retains
    purchasing documentation in accordance with standardized procedures.
  • Maintains spreadsheet record of usage of consigned inventory; creates purchase orders in
    designated system as inventory is used; reconciles available consigned inventory to usage
    spreadsheet, and reconciles invoices to purchase orders for consigned inventory.
  • Processes extended warranty claims in accordance with established procedures and processes to
    include reviewing individual product warranty information in order to complete appropriate vendor’s
    warranty documents.
  • Completes Returned Goods Authorization forms and log and tracks payments/credits from vendor.
  • Reviews timesheets for completeness, correctness, and required approvals prior to faxing to
    appropriate corporate personnel for entry into time-keeping system.
  • Calculates piece rate payments due in accordance with piece-rate program and gathers data relating to spiffs payments due in order
    to complete spreadsheet for routing for entry by corporate personnel.
  • Responsible for timely and accurate completion of billing activities and related reports. Ensures that
    all billing inquiries are researched and resolved quickly using approved training techniques.
  • Responsible for timely and accurate completion of accounts receivable activities including, but not
    limited to, printing invoices and mailing to customers, calling on accounts with balance owed,
    collecting cash/check/credit card payments and deposits made timely, and related reports.
  • Responsible for membership activities including filing agreements, calling on customers to schedule
    visits, generating monthly reports, and handling the Ad Builder website.
  • Responsible for timely closing of center tickets and job ensuring accuracy of all information.
    Gathers required information and documentation in order to complete Employee Action Notice using
    the Exponent HR System. Emails/faxes new-hire documentation and other required forms and
    documents to payroll or designee.
  • Generates various systems reports in order to document updated status of activities and complete
    required fiscal close forms for month, quarter, and year-end close. May be required to calculate
    estimated values for wages due, pending invoices, or other items.
  • Follows SOX procedures to ensure all required files and documents are in place and correct.
  • Represents the company professionally, honestly, and ethically in all business matters and activities.
  • Trains, mentors and coaches other Administrative Support and ensures that work produced meets
    product/service standards and exceeds quality standards.
  • Performs similar/other duties as needed or assigned.


  • High school diploma or equivalent with 5 years’ experience in general clerical or accounting clerk
  • Knowledge of generally accepted administrative practices and procedures
  • Ability to learn and follow company process and procedures, including the fundamentals of human resource-related recordkeeping and record retention
  • Ability to maintain confidentiality of human resource and other sensitive data
  • Ability to work well under pressure
  • Ability to meet deadlines consistently with high levels of attention to detail
  • Capable of dealing with stressful situations and unhappy customers
  • Ability to learn and follow company process and procedures
  • Ability to multitask in a busy work environment and to organize and manage multiple priorities
  • Excellent customer-service, verbal and written communication, and interpersonal skills
  • Experience or training the use of computers and related systems in an administrative office
  • Advanced skills in Microsoft Word, Excel and Outlook software applications
  • Effective communication skills to communicate with customer and to resolve customer issues,
    complaints, or concerns
  • Ability to communicate with co-workers and customers in a pleasant, business-like, and customer focused
    manner. Ability to communicate with a diverse customer population.
  • Ability to work effectively in both a team and an independent environment 

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