Job Title:  Marketing Coordinator IV

Reports To:   Senior Director of Marketing

Category: Marketing

Location Name:  FSO – Richardson, TX   

Location Address:  3400 N. Central Expressway, Richardson, TX 75080

Join the team of experts and realize your true potential!

Why You Should Join the Service Experts Team? Our team consists of the very best; we believe in doing what is right for our customers and our employees. We provide our employees with training support and an opportunity for unlimited professional growth. Join us and become an EXPERT!

Position Summary:

The Marketing Coordinator IV is an advanced individual contributor role responsible for coordinating and executing marketing programs that drive brand engagement and revenue growth, along with coordinating internal communications. The ideal candidate is highly organized, detailed oriented, thrives in a fast-paced environment, and collaborates with various members of the marketing team, cross-functional department leads and external vendors with strong communication skills. This position offers an excellent opportunity for professional growth in marketing while contributing to the company's overall success through effective marketing initiatives and brand building.

Key Responsibilities:

The Marketing Coordinator supports the execution of marketing campaigns and initiatives across multiple channels, ensuring brand consistency and operational efficiency. This role involves coordinating projects, managing social media presence, monitoring online reputation, and providing administrative support to the marketing team.

• Campaign Support & Coordination: Assist in planning and executing marketing campaigns, including email setup, list segmentation, scheduling, and performance tracking. Coordinate with internal teams and vendors to develop marketing assets and maintain brand guidelines.
• Social Media Management: Implement social media strategies across platforms, monitor engagement, respond to inquiries, and curate user-generated content to enhance brand trust.
• Online Presence Monitoring: Track and document online reviews and mentions, escalate critical feedback, and ensure accurate, engaging content across digital platforms.
• Data Analysis & Reporting: Compile and analyze campaign and social media performance data, prepare reports, and provide actionable insights to stakeholders.
• Marketing Operations: Maintain marketing calendars, organize files, support internal tools, and assist with internal communications (newsletters, SE360 posts). Prepare promotional recap decks and meeting summaries.
• Customer Engagement: Support initiatives to improve customer experience, manage feedback, escalate issues, and track performance metrics.
• Administrative Support: Monitor marketing inboxes, coordinate internal communications, and assist with ad hoc projects as needed.

Required Qualifications:

• Bachelor’s degree in Marketing, Communications, Business, or related field.
• 1–3 years of experience in marketing or communications.

Essential Skills:

• Strong organizational skills with ability to manage multiple projects and deadlines.
• Excellent written and verbal communication skills; attention to detail.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint); and marketing automation tools a plus.
• Positive attitude, detail-oriented, and a proactive approach to tasks.
• Ability to work in a fast-paced environment

What Do We Offer You as a Service Experts Employee? Service Experts offers a comprehensive benefits package designed to support employees and their families in managing their health and wellness needs, including:

• Competitive Pay with incentive opportunities.
• Paid Time Off and Company Holiday Pay.
• Medical, Dental, and Vision Insurance programs.
• 401(k) Retirement Savings Plan with company matching contributions.
• Life Insurance and disability insurance options.
• Supplemental benefit programs.
• World Class Training opportunities through our Experts University.
• Career Development opportunities.

Service Experts Heating & Air Conditioning is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

The job description is not intended to be a complete list of all responsibilities, duties, or skills required for the job and is subject to review and change at any time with or without notice in accordance with the needs of Service Experts.

Service Experts is committed to making our workplace accessible to individuals with disabilities and will provide reasonable accommodations upon request for individuals to participate in the application and hiring process. To request an accommodation please email talentacquisition@serviceexperts.com