Job Title: Identity and Access Coordinator

Reports To: IT Manager or Director

Status: Full-Time; Hybrid (Tues - Thurs in-office; Mon & Fri remote)

Category: IT

Location Name: Service Experts Headquarters – Richardson, TX   

Location Address:  3400 N. Central Expressway, Richardson, TX 75080

Join the team of experts and realize your true potential!

Why You Should Join the Service Experts Team? Our team consists of the very best; we believe in doing what is right for our customers and our employees. We provide our employees with training support and an opportunity for unlimited professional growth. Join us and become an EXPERT!

Position Summary: The Identity and Access Coordinator is responsible for managing user lifecycle activities including account creation, access provisioning, and permission assignments across enterprise applications and systems. This role ensures that employees, contractors, and partners have the appropriate access to resources in alignment with organizational policies and security standards.

Key Responsibilities:

• Create and manage user accounts in enterprise systems and applications.
• Assign, modify, and revoke user permissions based on role requirements and organizational policies.
• Process access requests in a timely and accurate manner.
• Maintain accurate records of account creation and permission changes.
• Ensure compliance with security standards, least privilege principles, and audit requirements.
• Collaborate with IT teams, HR, and department managers to validate access needs.
• Escalate access-related issues to senior IT staff or security administrators when necessary.
• Participate in periodic reviews of user access and permissions.
• Basic understanding of account provisioning and permissions in IT systems.
• Strong attention to detail and organizational skills.
• Ability to handle confidential and sensitive information with integrity.
• Effective communication and collaboration skills.
• Familiarity with Identity and Access Management (IAM) concepts is a plus.

Required Qualifications:

Education & Experience

• High school diploma or equivalent required; Associate’s or bachelor’s degree in information technology, Business Systems, or related field preferred.
• 1–2 years of experience in IT support, system administration, or access management preferred.

Working Conditions

• Office environment or hybrid work arrangement.
• May require occasional after-hours support during system migrations or audits.

What Do We Offer You as a Service Experts Employee? Service Experts offers a comprehensive benefits package designed to support employees and their families in managing their health and wellness needs, including:

• Competitive Pay with incentive opportunities
• Paid Time Off and Company Holiday Pay
• Medical, Dental, and Vision Insurance programs
• 401(k) Retirement Savings Plan with company matching contributions
• Life Insurance and disability insurance options
• Supplemental benefit programs
• World Class Training opportunities through our Experts University
• Career Development opportunities

Service Experts Heating & Air Conditioning is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

The job description is not intended to be a complete list of all responsibilities, duties, or skills required for the job and is subject to review and change at any time with or without notice in accordance with the needs of Service Experts.

Service Experts is committed to making our workplace accessible to individuals with disabilities and will provide reasonable accommodations upon request for individuals to participate in the application and hiring process. To request an accommodation please email talentacquisition@serviceexperts.com