Job Title:  Maintenance Tech II

Reports To: GM 

Location Name:     Donelson       

Location Address: 2930 Sidco Drive, Nashville, TN 37204

Join the team of experts and realize your true potential!

Why You Should Join the Service Experts Team? Our team consists of the very best; we believe in doing what is right for our customers and our employees. We provide our employees with training support and an opportunity for unlimited professional growth. Join us and become an EXPERT!

Job Summary
Under minimum supervision, performs diagnostic and service work on commercial (rooftop) HVAC equipment and accessories. Communicates with commercial customer to answer questions, resolve problems, and ensure complete customer satisfaction. Works under the direction of the Field Supervisor or Branch Manager.

Key Responsibilities:

• Works under minimum supervision to perform commercial (rooftop) service and maintenance calls, following company
• and customer safety protocols.
• Analyzes, diagnoses, and resolves customer problems in a courteous, professional, timely, and accurate manner.
• Diagnosis and performs service on commercial heating, air conditioning, boilers and associated equipment, ventilation,
• and refrigeration equipment as well as accessories in an accurate and timely manner.
• Inspects equipment to identify potential problems to prevent premature and unexpected breakdowns or callbacks.
• Completes routine maintenance and equipment cleaning as needed or required.
• Responsible for delivery and removal of parts and equipment needed to complete service work.
• Using hand-held device records all required information on customer call. Completes all forms and paperwork in a neat,
• timely, complete, and accurate manner.
• Communicates with dispatch while on duty to ensure dispatcher has an accurate status report of activities and availability.
• Responsible for delivery of excellent customer service and sustaining high levels of customer satisfaction.
• Promotes products and services to the customer. Calls Lead Coordinator with specifics on replacement product sales leads
• generated from customer service visit.
• Ensures company property, vehicles, and tools are being used, maintained and properly accounted for.
• Represent our company professionally, honestly, and ethically in all business matters and activities.
• Following standard procedures and process, ensures that the company vehicle is properly stocked, returns defective
• warranty parts to branch, and orders/replenishes vehicle stock as needed.
• May train other commercial service/maintenance/install technicians, as assigned.
• Performs similar/other duties as needed or assigned.

Qualifications/Skills:

• Two years’ experience performing service and maintenance work on commercial HVAC equipment and related
•  
• High school diploma or GED with additional training and experience in all aspects of commercial HVAC with NATE
• certification preferred.
• Skilled at servicing commercial (rooftop) heating, air conditioning, boilers and associated equipment, and ventilation
• equipment as well as related accessories.
• Proficient at reading wiring diagrams and troubleshoot problems with electrical, refrigerant, and duct systems on
• commercial HVAC equipment.
• Effective and efficient time-management and organizational skills.
• Valid driver’s license with acceptable driving record.
• Available to work flexible hours and on-call shifts as needed.

What Do We Offer You as a Service Experts Employee? Service Experts offers a comprehensive benefits package designed to support employees and their families in managing their health and wellness needs, including:

• Competitive Pay with incentive opportunities
• Paid Time Off and Company Holiday Pay
• Medical, Dental, and Vision Insurance programs
• 401(k) Retirement Savings Plan with company matching contributions
• Life Insurance and disability insurance options
• Supplemental benefit programs
• World Class Training opportunities through our Experts University
• Career Development opportunities

Service Experts Heating & Air Conditioning is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

The job description is not intended to be a complete list of all responsibilities, duties, or skills required for the job and is subject to review and change at any time with or without notice in accordance with the needs of Service Experts.

Service Experts is committed to making our workplace accessible to individuals with disabilities and will provide reasonable accommodation upon request for individuals to participate in the application and hiring process. To request an accommodation please email talentacquisition@serviceexperts.com