Job Title: Legal Counsel II

Reports To: VP, General Counsel

Status: Full Time, Hybrid

Category: Legal

Location Name: Richardson, TX

Location Address:

Join the team of experts and realize your true potential!

Why You Should Join the Service Experts Team? Our team consists of the very best; we believe in doing what is right for our customers and our employees. We provide our employees with training support and an opportunity for unlimited professional growth. Join us and become an EXPERT!

Position Summary: Reporting to the company’s Vice President - General Counsel, this role offers the opportunity to work in a specialist, in-house legal position that supports the business’s daily operations and long-term goals. The successful candidate will be responsible for handling pre-litigation dispute resolution, litigation and claims management, and insurance strategy and renewals. They will work closely with colleagues in the legal department, internal stakeholders in other departments, and outside legal counsel.

Key Responsibilities:

Litigation & Claims Management

• Manage litigation in which the company is involved, including but not limited to cases involving bodily injury, property damage, and commercial claims.
• Supervise and direct outside defense counsel in the handling of claims and lawsuits.
• Critically evaluate legal strategy, filings, and discovery practices by outside counsel.
• Assess liability exposure, alleged damages, and settlement demands.
• Ensure alignment of legal strategies with the company’s business objectives and risk tolerance.
• Maintain ongoing communication with third-party administrators (TPAs) and insurance carriers to track and manage claims.

Insurance Strategy & Renewal Support

• Support the annual insurance renewal process by working closely with the company’s insurance broker.
• Analyze claims history and litigation trends to mitigate risk and reduce renewal costs.
• Advise on insurance structure, including premium levels, deductible amounts, and collateral requirements.
• Identify ways to improve loss experience and contain insurance-related expenses.

Pre-Litigation Dispute Resolution

• Work with internal customer service, operations, and field leadership teams to resolve disputes before they escalate into litigation.
• Respond to consumer complaints made through the Better Business Bureau (BBB), State Attorneys General, and State Departments of Consumer Protection.
• Advise and assist with remediation strategies to avoid reputational harm and legal escalation.

Required Qualifications:

• Juris Doctor (JD) from an accredited law school
• Licensed and in good standing in at least one U.S. jurisdiction
• At least five years of relevant legal experience in a law firm or in-house legal department for an insurance company.
• Strong drafting, negotiation, and interpersonal communication skills
• Ability to work independently and collaboratively in a fast-paced environment
• Practical, business-minded approach to legal risk-assessment and problem-solving

Work Schedule:

• Tuesday – Thursday: In-office in Richardson, TX headquarters
• Monday & Friday: In-office or remote/flexible

What Do We Offer You as a Service Experts Employee? Service Experts offers a comprehensive benefits package designed to support employees and their families in managing their health and wellness needs, including:

• Competitive Pay with incentive opportunities
• Paid Time Off and Company Holiday Pay
• Medical, Dental, and Vision Insurance programs
• 401(k) Retirement Savings Plan with company matching contributions
• Life Insurance and disability insurance options
• Supplemental benefit programs
• World Class Training opportunities through our Experts University
• Career Development opportunities

Service Experts Heating & Air Conditioning is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

The job description is not intended to be a complete list of all responsibilities, duties, or skills required for the job and is subject to review and change at any time with or without notice in accordance with the needs of Service Experts.

Service Experts is committed to making our workplace accessible to individuals with disabilities and will provide reasonable accommodations upon request for individuals to participate in the application and hiring process. To request an accommodation please email talentacquisition@serviceexperts.com