Responsibilities:

• Ability to meet or exceed established sales and calls per hour goals
• Placing outbound calls to sell preventative maintenances, tune-ups and technician recommended repairs
• Maintaining good customer relations and ensuring that all calls meet Service Experts’ standards
• Handling and resolving a variety of customer concerns, complaints, and questions by phone, email, (questions may include general company product and service questions)
• Ability to accept empowerment and to be prepared to make decisions regarding customer satisfaction with confidence
• Resolving problems by clarifying issues, researching, exploring answers/alternative solutions, implementing solutions, and escalating unresolved issues
• Maintaining customer records by updating account information
• Continually maintain working knowledge of all company products, services, and promotions
• Other duties as assigned

Qualifications:

• High school diploma or equivalent (post-secondary education preferred)
• Reliable transportation, previous sales and customer service experience, excellent interpersonal skills, exceptional verbal communication, and strong computer software skills
• Team work is a priority and the Inside Sales Representative
• must be willing to work with and assist co-workers as needed