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Inside Sales Representative

9040 Cody Street, Overland Park, KS 66214
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The Inside Sales Representative contacts existing customers to sell system maintenance.

Responsibilities:

  • Ability to meet or exceed established sales and calls per hour goals
  • Placing outbound calls to sell preventative maintenances, tune-ups and technician recommended repairs
  • Maintaining good customer relations and ensuring that all calls meet Service Experts’ standards
  • Handling and resolving a variety of customer concerns, complaints, and questions by phone, email, (questions may include general company product and service questions)
  • Ability to accept empowerment and to be prepared to make decisions regarding customer satisfaction with confidence
  • Resolving problems by clarifying issues, researching, exploring answers/alternative solutions, implementing solutions, and escalating unresolved issues
  • Maintaining customer records by updating account information
  • Continually maintain working knowledge of all company products, services, and promotions
  • Other duties as assigned

Qualifications:

  • High school diploma or equivalent (post-secondary education preferred)
  • Reliable transportation, previous sales and customer service experience, excellent interpersonal skills, exceptional verbal communication, and strong computer software skills
  • Team work is a priority and the Inside Sales Representative
  • must be willing to work with and assist co-workers as needed

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