Search Jobs
Featured Jobs
HVAC & IAQ Product Manager
Service Manager (EENA)
Residential Sales Consultant
Electrician
Join Our Talent Network
Sign up to receive notifications of new jobs and other information.
Follow Us On LinkedIn
Share
Set up an RSS feed
HVAC & IAQ Product Manager
Job Opportunity – HVAC & IAQ Product Manager
Summary:
The HVAC & IAQ Product Manager is responsible for leading the development and implementation of strategies related to HVAC and IAQ residential install and service programs. They will participate in cross-functional work teams across Marketing, Sales, Field, Operations, Legal and Supply Chain and they will work externally with existing and new vendor partners. As part of the Product Development team, they will translate their knowledge into a product roadmap that will nurture and grow Service Experts’ segment leadership.
They will prioritize our customer’s and field team members with an overall goal to gain a better understanding of the customer and provide recommendations to improve customer value at various stages of the customer journey.
Must utilize customer insight and trends to assist in the development of strong value propositions and a continued competitive advantage as a strategy to deliver against the short- and long-term business plan to support the growth of our customer continuity across all product portfolios. Additionally, this role will actively engage with critical business stakeholders to gain a better understanding of the customer and provide recommendations to improve rendition and cross sell opportunities. This position is supported by the Director of Recurring Revenue and will be part of the product development professionals.
Your efforts and decisions will have a direct and immediate impact on the company’s success. This is a great opportunity for a passionate, customer-centric, data-driven, process-obsessed, execution-focused, forward-thinking product professional looking to join a growing organization positioned to be the premier provider of essential home, commercial services and energy solutions in North America. As an industry undergoing massive shifts in technology and competition, a desire to learn, lead and win is a must.
Responsibilities:
- With the Director of Product Management, develop a forward-looking product roadmap including product enhancements, referral and cross sell opportunities , business case development and forecasting for recurring revenue customer base
- Preform ongoing business results monitoring and reporting (Weekly/Monthly)
- Develop insight driven short-term action plans, to ensure product growth and success
- Develop and drive the upselling and cross-selling strategies
- Support pricing and incentive programs while working with various departments
- Cultivate and manage cross-functional relationships with the various part of the business
- Develop a strong understanding of customer & conduct ongoing activities that promote the improvement of the Customer Experience i.e. policy and procedural changes, escalation management
- Manage existing and lead new vendor selection
Qualifications:
- 2 years’ experience in a product role ideal
- Strong project management skills with a PMP certification being an asset
- High technical proficiency, with the ability to quickly grasp technical concepts
- Strong financial acumen, specific to the development of business cases
- Experience in home services sector being an asset
- Exceptional verbal & written communication and presentation skills to multiple audience types, including Senior-level executives and field teams.
- Understands how to complete a business case, including Internal Rate of Return (IRR) & Return on Investment (ROI)
- Comfortable sifting through large amounts of data to report on findings and uncover insights
- Demonstrated ability to collaborate with diverse cross-functional teams to achieve results
- An obsession with innovation that yields measurable business growth
- Intellectually curious with a strong desire to solve complex problems
- Demonstrated ability to collaborate with diverse cross-functional teams to achieve results
What Do We Offer You as a Service Experts Employee?
Service Experts offers a comprehensive benefits package designed to support employees and their families in managing their health and wellness needs. Following is a summary of the many benefits that could be available to you as a Service Experts valued employee.
- Competitive Pay, including incentive opportunities for many positions
- Paid Time Off and Company Holiday Pay
- Medical /Dental /Vision Insurance programs
- 401(k) Retirement Savings Plan with company matching contributions
- Life Insurance, for you and options you can elect for your family
- Short-term and Long-term disability insurance options, that protects you and your family if you are unable to work
- Supplemental benefit programs such as: Legal advice, pet insurance, health advocacy programs
- World Class Training opportunities through our Experts University
- Career Development opportunities
Service Experts Heating & Air Conditioning is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.