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General Manager

3820 American Drive, Plano, TX 75075
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Be the best at what you do and join the team of Experts! 

Service Experts is seeking an experienced manager/entrepreneur that has a desire to run their own business with the support of a national company.

The General Manager directs and coordinates the total activities of the service center, and provides leadership to all personnel and processes of the center.

Responsibilities:

  • Analyze the operating statement for both the center and individual departments, and take appropriate action.
  • Prepare/review the GM report and take appropriate action.
  • Analyze determinates of profitability and take appropriate actions to adjust.
  • Ensure employee payroll processes are accurate and on time.
  • Apply appropriate accounting control principles (for A/R, A/P, payroll, etc.).
  • Plan/set/achieve sales goals; utilize multiple processes for generating and responding to sales leads; Coach salespeople.
  • Ensure effective customer communications.
  • Utilize features and benefits of key products & services to drive the value proposition; profile customer marketing base and future customer niches and maintain customer files.
  • Support/practice company Human Resource standards and guidelines; conduct performance appraisals derived from ongoing performance feedback and provide appropriate counsel and discipline for employees.  Develop employees and seek promotional opportunities for employees on a company-wide basis.
  • Utilize established Vendor Programs whenever appropriate. 
  • Adhere to government safety guidelines and assure proper procedures are in place for handling accidents, fire, and emergency situations. 

Qualifications:

  • BS or BA Degree in Business Administration or Operations
  • 5-10 Years of experience in the HVAC, Security, Pest Control, or similar customer service focused industries.
  • Ability to utilize basic computer applications (databases, spreadsheets, word processing, and internet).

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