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Advantage Team Program Specialist

1840 N Greenville Ave, Richardson, TX 75081-1874
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Provides general administrative support to business partners,  local centers, NAAC, Accounting, and the credit and collections department while following and facilitating the standardized processes and procedures set forth for specialized programs outside of normal data and processing at the field level. Utilizes various computerized systems and software to perform tasks. Work is performed under general supervision with latitude for decision making within assigned guidelines. 

Responsibilities:

  • Assists local centers with questions regarding specific procedures or training needs.
  • Protects the integrity of data per company and GAAP.
  • Facilitates all buy out requests to include termination of the Advantage agreement, calculation of the buyout amount, generation of the buyout letter, approval from leadership, communication with the customer and acquisition of the customer approval.
  • Creating and generating customer communication related to terminations and transfers.
  • Termination, AR, and unapplied credit reporting tasks.
  • Tracks all buyout requests and the reason for the buyout via Excel spreadsheet.
  • Facilitates all asset transfers and customer information updates.
  • Processes all received payments via standard protocol and facilitates all refund requests.
  • Communicates regularly with leadership regarding any trends or areas of opportunity.
  • Represents the company professionally, honestly, and ethically in all business matters and activities.
  • Performs similar/other duties as needed or assigned.
  • Other duties as assigned.

Qualifications:

  • High school diploma with a minimum understanding of accounting
  • Knowledge of generally accepted administrative practices and procedures.
  • Ability to learn and follow company process and procedures.
  • Highly organized
  • Ability to maintain confidentiality of customer information and other sensitive data.
  • Ability to work well under pressure
  • Ability to multitask in a busy work environment and to organize and manage multiple priorities.
  • Excellent customer-service skills, verbal and written, as well as interpersonal skills to include effective customer complaint resolution and the ability to work with a diverse customer population.
  • Above Average knowledge of Microsoft Excel.
  • Working knowledge of Microsoft Word and Outlook software applications.
  • Ability to communicate effectively with co-workers in a pleasant, business-like, and customer-focused manner.
  • Ability to work effectively and productively in both a team environment as well as independently.

Service Experts designed a comprehensive benefits package to support our employees and their family’s health and wellness needs.

  • Medical/Dental/Vision Insurance programs
  • Life insurance, for you and options you can elect for your family
  • Short-term and Long-term disability insurance options, that protect you and your family if you are unable to work
  • World Class Training through our Experts University

Service Experts is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

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