Position Title: Network Engineer II

Status: Regular, Full-Time

Category: Information Technology

Location Name: Field Support - Corporate Office

Location Address: 1840 N. Greenville Ave., Suite 128, Richardson, TX 75081

Join the team of experts and realize your true potential! 

Why You Should Join the Service Experts Team? 

Our team consists of the very best; we believe in doing what is right for our customers and our employees. We provide our employees with the training, support and an opportunity for unlimited professional growth. Join us and become an EXPERT! 

Position Summary: 

This position will be responsible for design, planning, installing, configuring, maintaining and the ongoing support of the client network infrastructure.

Key Responsibilities:

• Provides advice and recommendations to management to assist in technology directions, decisions and road-map.
• Performs research and analysis our network infrastructure technology to identify, propose and implement cost effective and practical technology solutions.
• Engage and be part of the design team for the designated technologies and projects.
• Provides technical guidance, advice, and assistance to other members of the team when required.
• Assist to set and maintains standards for the designated technologies.
• Play a key role in the roll-out of hardware and software inventory.
• Develop and maintains technical documentation, diagrams and procedures for the designated technology areas.
• Analyze problem trends to identify underlying issues.
• Conducts hardware and software audits and review of our network infrastructure to ensure compliance with established standards, policies, and configuration guidelines.
• Support network, software and applications.
• Provides 2nd and 3rd level of support in the designated areas.
• Network support: Meraki, Cisco switches, and Palo Alto firewalls.
• University Degree/ College Diploma or equivalent in Computer Science.
• Minimum 6+ years hands on experience or equivalent.
• Solid technical knowledge of routing, and switching protocols.
• Experience in some or all of the following technologies: Palo Alto Firewalls, Meraki, CLI, Wireshark.   
• Proven strong analytical and troubleshooting skills is a must.
• A high-performance team player with an open mind and attitude to explore new technologies, improve efficiency, and embrace change.
• Good verbal and written communication skills.
• Accountable, Adaptable, Resourceful, and Respectful.
• CCNP or equivalent work experience.

Desired Skills and Qualifications

• Bachelor’s degree in Computer Science, Information Technology, related discipline or equivalent experience required;
• Minimum 6+ years hands on experience configuring, installing and supporting Cisco routers and switches
• Solid technical knowledge of networking principles including routing, switching protocol, MPLS, broadband
• Experience in some or all of the following technologies: Palo Alto Firewalls, Meraki, CLI, Wireshark, Cisco Umbrella, VMware virtual networking, Horizon VDI networking
• Proven strong analytical and troubleshooting skills is a must.
• A high-performance team player with an open mind and attitude to explore new technologies, improve efficiency, and embrace change.
• Good verbal and written communication skills.
• Accountable, Adaptable, Resourceful, and Respectful.
• CCNP or equivalent work experience.
• Experience with Cisco Call Manager, Call Gateways, SRST is a plus

What We Offer You, as a Service Experts Employee:

Service Experts offers a comprehensive benefits package designed to support employees and their families in managing their health and wellness needs. Following is a summary of the many benefits that could be available to you as a Service Experts valued employee.

• Competitive Pay, including incentive opportunities for many positions
• Paid Time Off and Company Holiday Pay
• Medical /Dental /Vision Insurance programs
• 401(k) Retirement Savings Plan with company matching contributions
• Life Insurance, for you and options you can elect for your family
• Short-term and Long-term disability insurance options, that protects you and your family if you are unable to work
• Supplemental benefit programs such as: Legal advice, pet insurance, health advocacy programs
• World Class Training opportunities, through our Experts University
• Career Development opportunities